Business Improvement & Tech Implementation, LLC delivers Six Sigma Black Belt process improvement, change management, and IT front-end implementation for healthcare, government, and commercial organizations.
Business Improvement & Tech Implementation, LLC (BITI) is a consulting practice led by Georgiana R. Forsythe, a Certified Six Sigma Black Belt with over 17 years of experience in process improvement and change management.
We streamline workflows, develop strategic internal controls, and drive continuous improvement across healthcare and IT front-end systems — with deep expertise in provider fee schedules, patient claims, and compliance across Medicaid, Medicare, and commercial health insurance.
As a Senior Business Improvement Front End Engineer with more than a decade of leadership experience, Georgiana has executed software implementations and business process improvement projects focused on enhancing customer experience and simplifying complex tasks.
From process diagnostics to full software implementation, our work blends Six Sigma discipline with hands-on delivery inside your team.
Patient and provider claims management, provider fee schedules, and compliance across Medicaid, Medicare, and commercial health insurance.
Six Sigma Black Belt expertise streamlining workflows, improving quality, and driving continuous, measurable performance gains.
Ten-plus years implementing software solutions across healthcare, contact center, government, and financial environments.
Leading teams through software implementation, process improvement, and change management projects end to end.
Managing vendor relations and navigating global supply chains, especially in healthcare provider payments and claims management.
Six Sigma Black Belt Journeyman experience in federal contracting across healthcare, logistics, and labor departments.
Writing and standardizing policies, procedures, and standard operating procedures that teams actually follow.
Training programs, performance management frameworks, and job description consultation that build capability.
Translating complex operational findings into clear recommendations for stakeholders and executive leadership.
We do not hand over a report and leave. We map what is really happening, design the fix, implement it alongside your team, and make sure the improvement sticks.
Organizations bring us in when processes are tangled, systems are fragmented, and the team needs someone who can both design the fix and implement it.
Rigorous, data-driven improvement methodology applied to real operational problems — not theory.
Provider fee schedules, patient claims, and compliance across Medicaid, Medicare, and commercial payers.
Over ten years delivering front-end systems with SharePoint, Visio, Excel, and CRM platforms.
A decade of leading cross-functional teams, coaching people through change, not just around it.
DoD/DLA consulting experience with the registrations and codes needed to contract quickly.
Every improvement is measured by whether it makes the experience simpler for the people using it.
Comfortable managing vendor relationships and complex global supply chain dependencies.
Rigorous, data-driven improvement methodology applied to real operational problems — not theory.
Provider fee schedules, patient claims, and compliance across Medicaid, Medicare, and commercial payers.
Over ten years delivering front-end systems with SharePoint, Visio, Excel, and CRM platforms.
A decade of leading cross-functional teams, coaching people through change, not just around it.
DoD/DLA consulting experience with the registrations and codes needed to contract quickly.
Every improvement is measured by whether it makes the experience simpler for the people using it.
Comfortable managing vendor relationships and complex global supply chain dependencies.
With over 17 years of experience, Georgiana R. Forsythe is a Certified Six Sigma Black Belt professional with a solid track record in process improvement and change management.
As a Senior Business Improvement Front End Engineer with over 10 years of leadership experience, she has successfully executed software implementations and business process improvement projects, focusing on enhancing customer experience and simplifying complex tasks.
Her background spans healthcare administration and compliance — provider fee schedules, patient claims, and regulatory standards across Medicaid, Medicare, and commercial health insurance — along with more than a decade of hands-on IT front-end work in healthcare, contact center, government, and financial environments using Microsoft SharePoint, Visio, Excel, and CRM solutions.
She has led cross-functional teams, managed technical implementations, and fostered collaborative working environments, while managing vendor relations and navigating complex global supply chains focused on provider payments and claims management systems.
Selected participant in an intensive business strategy program focused on pitching, positioning, and rapid growth planning.
Representing the brand at one of the world's largest events, building visibility and partnership relationships.
Start small with an hourly consult or move straight into a structured discovery engagement. Custom scopes are available for larger programs.
Business Improvement & Tech Implementation, LLC is registered and prepared to support federal, state, and commercial contracts.
Placeholder testimonial — replace with a real client quote about the results delivered on your engagement.
Placeholder testimonial — a short note on how the process improvement work simplified day-to-day operations.
Placeholder testimonial — feedback on the software implementation and training experience.
Don't see your question here? Send a message and we'll answer personally.
Healthcare organizations, government agencies and contractors, contact centers, and commercial businesses that need process improvement or technology implementation support.
Most clients begin with the Starter Package, which includes three discovery sessions to map current-state processes and produce a prioritized improvement roadmap. Hourly consulting is available with a four-hour minimum.
Both. Many engagements run entirely remotely, and on-site work can be arranged when the project requires it.
Yes. Our DUNS, CAGE Code, EIN, and NAICS codes are listed in the capability statement section above.
Microsoft SharePoint 365, Visio, Excel, and CRM solutions, along with contact center and healthcare front-end systems.
Whether you need a process overhaul, a software implementation partner, or a consultant for a federal contract, we'd like to hear about your organization. Reach out and we'll respond personally.
